Grading

We believe the best way to ensure a great experience for our customers is to provide an honest and detailed description of all the new and refurbished items we sell.

Good As New / Open Box

Open boxed returns/cancelled orders - these comes "as new" bar the manufacturer's seal is broken.  They will be in excellent condition, please check individual products for further details.
Laptops/Netbooks/iPods/Tablets
Retail boxed/Plain Boxed
AC/Power adapter included
Good as new condition - nice and shiny!
Warranty - 12 Months

Very Good

This grade represents the majority of our range - you get a fully working machine with minimal marks or damage at an amazing price... we use these in the office!

No Broken parts
May have light cosmetic (barely noticeable) scratching/scuffs on lid/chassis
Please note that the grading does not take the underside of the laptop into consideration in any grade
May have some light wear mouse points (i.e. where you rest your wrists)
Warranty - 12 months
Warranty - Battery life is NOT guaranteed, they will hold a good charge (battery life will be less on older models)
AC/Power adapter included

  • PC/Desktop computers will be in good condition however may feature light scratches/marks on the units from normal use. These marks will not affect use and are not from drop damage.  Please note we can not guarantee all blanking plates will be present.

Good

For those users who are happy to have some slight reduction in finish in order to save a few more pounds.

Please note that this list the below faults may exist; not all!
Cosmetics, but none that affect usability or functionality
May have faint scratches on screen however these will not be visible when the screen is on and won't affect use
Cosmetic scratches on lid/casing - this isn't impact damage just well used
Broken or missing screen latch
ThinkLight may not work on Lenovo ThinkPad's where applicable
Rubber feet maybe missing
May contain any faults listed in "Very Good"
Warranty - 12 months  
Warranty - Battery life is NOT guaranteed, they will hold a good charge (battery life will be less on older models) 
AC/Power adapter included

  • PC/Desktop computers will be in good condition however will feature scratches/marks on the units from normal use. These marks will not affect use and are not from drop damage. Pictures are usually provided.   Please note we can not guarantee all blanking plates will be present.

Acceptable

This band is differentiated by the level of damage to housing, as always at Ten Computers this does not affect the performance of the machines.

They may have 
May have cracks in plastics particularly around hinges
May have major scuffs or scratches on screen
May have cosmetic damage to keyboard bezel
May have cosmetic damage to screen bezel
May have cosmetic damage to top cover
May contain any faults listed in "Good"
Warranty - 30 days return to base
Warranty - Battery life is NOT guaranteed, they will hold a good charge (battery life will be less on older models) 
AC/Power adapter included